At Smart Suites, we recognize the importance of social media as a means of communication and engagement. This Social Media Policy outlines the guidelines for guests and visitors to our website when interacting with our social media platforms.

Scope

This policy applies to all guests and visitors who interact with Smart Suites on social media platforms, including but not limited to Facebook, Instagram, Twitter, LinkedIn, and any other social media sites managed by Smart Suites.

Guidelines for Engagement

We encourage open and respectful dialogue on our social media channels. When engaging with Smart Suites on social media, please adhere to the following guidelines:

• Be respectful and courteous to others. Do not post content that is offensive, abusive, defamatory, discriminatory, or otherwise inappropriate.
• Avoid sharing personal, confidential, or sensitive information about yourself or others.
• Do not post spam, promotional content, or irrelevant links.
• Ensure that your comments and posts are relevant to the topic being discussed.

Content Sharing

We welcome and appreciate your sharing of photos, experiences, and feedback about your stay at Smart Suites. By posting content on our social media channels, you grant Smart Suites the right to use, reproduce, and share your content on our platforms and marketing materials. We will always give credit to the original creator whenever possible.

Privacy and Confidentiality

Respect the privacy and confidentiality of other guests and Smart Suites staff. Do not share personal information, photos, or videos of other guests without their explicit permission. Any content that violates privacy or confidentiality will be removed.

Monitoring and Moderation

Smart Suites monitors its social media channels to ensure compliance with this policy. We reserve the right to remove any content that violates these guidelines without prior notice. Repeated violations may result in blocking or reporting the offending user to the respective social media platform.

Feedback and Inquiries

We value your feedback and aim to provide prompt and helpful responses to your inquiries. If you have specific questions or issues related to your stay, please contact us directly through our official communication channels rather than using social media for resolution.

Reporting Violations

If you encounter any content or behaviour on our social media channels that violates this policy, please report it to us immediately. We will investigate and take appropriate action as necessary.

Updates to This Policy

Smart Suites reserves the right to update or modify this Social Media Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued engagement with our social media channels after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Social Media Policy, please contact us here.

Thank you for engaging with Smart Suites on social media. We appreciate your cooperation in maintaining a positive and respectful online community.