Introduction

At Smart Suites, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Data Retention Policy outlines how we collect, use, and retain your data when you use our services and visit our website, www.smartsuites.com.au.

Collection of Personal Information

We collect personal information that you voluntarily provide to us when booking our accommodations or interacting with our website. This information may include your name, email address, phone number, payment details, and any other information necessary for the booking process.

Use of Personal Information

Your personal information is used to provide and improve our services, process bookings, communicate with you, and for internal record-keeping. We may also use your information to send promotional materials and special offers, but only if you have opted-in to receive such communications.

Data Sharing and Disclosure

Smart Suites does not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep your information confidential. We may also disclose your information if required by law or to protect our rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

Smart Suites retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather information about how you use our site. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Your Rights

You have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

Changes to This Policy

Smart Suites reserves the right to update or modify this Privacy and Data Retention Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of our services and website after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy and Data Retention Policy, please contact us here.

Thank you for choosing Smart Suites. We value your privacy and are dedicated to protecting your personal information.