Introduction

Smart Suites ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us—including through bookings, communication, and your stay.

1. What Information We Collect

We may collect personal and non-personal information from you, including but not limited to:

• Full name

• Contact details (email address, phone number, postal address)

• Government-issued identification (e.g. passport, driver’s license)

• Payment information (handled via secure third-party platforms)

• Booking and stay information

• Photos and selfies (for identity verification)

• Preferences, feedback, or special requests

• IP address, browser type, device information, and usage data when interacting with our digital platforms

2. How We Collect Your Information

We collect information in several ways:

• Directly from you (e.g. during booking, check-in, or communication)

• Through our website and digital forms

• Via third-party platforms and tools such as:

  • Enso Connect – for communication and secure deposit handling

  • Autohost – for ID verification and guest screening

  • Booking platforms such as Airbnb, Booking.com, and others

3. How We Use Your Information

We may use your information for the following purposes:

• To confirm and manage your booking

• To verify your identity and secure our property

• To process payments or security deposits

• To communicate with you about your stay

• To personalize your guest experience

• To send you relevant offers, promotions, or updates about Smart Suites

• To comply with legal obligations or respond to official requests

• To improve our services and customer experience

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

4. How We Store and Protect Your Information

We take data protection seriously. Sensitive information is securely processed through our trusted third-party partners:

• Enso Connect Privacy Policy

• Autohost Privacy Policy

Your personal data is stored in secure systems that meet industry standards for security and privacy. We use cloud-based storage solutions to maintain the security and accessibility of your information, but we do not disclose the specific systems used apart from Autohost and Enso Connect.

5. Data Retention

We retain your personal data for a period of 2 years unless a longer retention period is required by law or for legitimate business purposes. After this period, we either anonymize or securely delete your personal data. Specifically:

• Booking and Stay Data: We retain information related to your booking and stay for 2 years to comply with legal, accounting, and tax requirements.

• Payment Information: We do not store sensitive payment details ourselves; these are handled securely by our third-party payment providers, in compliance with PCI-DSS standards. Payment-related data is retained for up to 1 year for transaction processing.

• ID Verification Data: We retain identity verification data for 2 years for fraud prevention, compliance, and guest screening purposes.

• Marketing and Communication Data: If you’ve opted into marketing communications, we may retain your contact information for 2 years to send tailored offers. You may opt out of this communication at any time.

• Guest Feedback/Reviews: We may retain feedback or reviews for an indefinite period or as long as they are relevant to our business operations.

6. Sharing Your Information

We only share your information with trusted providers for essential services such as:

• ID verification

• Payment processing

• Communication and booking management

We do not sell your information to third parties.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your personal information (where legally allowed)

• Opt out of marketing communications

To make a request, please contact us here.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy and Data Retention Policy, please contact us here.

Thank you for choosing Smart Suites. We value your privacy and are dedicated to protecting your personal information.