Please read these Terms of Service carefully as they form the basis upon which Smart Suites accepts bookings. By making a booking, you automatically accept all the Terms and Conditions outlined below. Smart Suites Pty Ltd. ABN 28 674 098 572 (Smart Suites) reserves the right to change and/or modify any of these Terms of Service at any time without notice. Changes will become effective immediately. Please check these Terms of Service periodically for updates.

Advance Bookings

Smart Suites will not guarantee or confirm bookings made more than 51 weeks (358 days) before arrival. Requests and quotes beyond this period may be possible, but no rates and availability will be guaranteed or confirmed. Smart Suites reserves the right to cancel or amend (with reasonable notice) any bookings made beyond this period.

Amenities and Personal Comforts

All suites include the following amenities (subject to change):

• Bedding linen, blankets, and pillows.
• Kitchen tea towels, dishwashing liquid, and dishwashing tablets.
• Washing machine laundry detergent.
• Bathroom amenities: shampoo, conditioner, body wash, body lotion, and soap.

Arrival/Departure

• Check-in/arrival time is from 3:00pm. Early check-in before 3:00pm is subject to availability and cannot be guaranteed.
• Check-out/departure time is prior to 10:00am. Late departures or extensions not confirmed in advance may incur extra charges.

Bonds/Security Deposit

A refundable bond is required upon arrival to cover any damage or theft of property during your stay. A complete inspection of all suites will be conducted after each guest departs. Any necessary charges for excessive cleaning will be deducted from the bond. The bond will be refunded within 24 hours after departure, subject to any outstanding amounts being paid in full. Refund processing by your card provider typically takes 3 to 7 business days.

Cancellation Policy

To receive a credit voucher for the full value of the booking, a guest must cancel at least 30 days before check-in If they cancel between 7 and 30 days before check-in, the guest will be issued a credit voucher for 50% for all nights. If a guest cancels less than 7 days before check-in, no voucher will be issued. Booking alterations before or after check-in are subject to the same rules. If a guest does not arrive by 11:00 PM local time on the arrival date without prior notice, the booking will be released, and any pre-payments will be forfeited.

Car Parking

Car parking facilities are available at selected locations, subject to availability and additional fees. Enter the car park at your own risk. Smart Suites is not responsible for any damages or loss to your property.

Card Payment authorization & Surcharge

A 1.75% surcharge applies to online card payments, and 3.5% for internationally issued cards. This surcharge is subject to change.

To ensure the security of all transactions and compliance with our policies, guests are required to provide a copy of the front and back of the physical credit card used for payment prior to check-in. A valid form of government-issued identification matching the name on the credit card must also be verified before check-in. Failure to provide these documents may result in the refusal of check-in.

Child Policy

• One infant under the age of 2 may share with their parents/guardians at no additional charge using existing bedding.
• Studio and 1 Bedroom Suites are limited to a maximum of two guests, including children and infants.

Credit/Debit Card Pre-Authorisations

Smart Suites reserves the right to pre-authorise a credit/debit card upon arrival. This process validates the card and protects against fraud. Pre-authorisations may cover charges likely to be incurred during your stay, including a security bond/deposit for damages.

Commercial Use, Photography, and Filming

Suites are for guest accommodation and enjoyment only, not for commercial or promotional activities. Any such activities are prohibited without prior consent.

Damage/Theft

The registered guest is responsible for any damages or theft during the stay. Additional charges may apply, and any deposits or pre-payments may be forfeited.

Emergency Service Fee

Guests agree to pay any Emergency Service Callout Fees for false alarms, including those triggered by smoking or cooking without using the range hood.

Eviction of a Guest

Smart Suites may evict a guest or visitors without warning for reasons including, but not limited to:

• Intoxication and unsavoury behaviour
• Overcrowding
• Physical or verbal assault
• Wilful damage to property
• Incidents requiring police intervention
• Safety threats
• Excessive noise
• Throwing objects from balconies/windows
• Smoking inside suites (a cleaning fee will apply)

Failure to Pay

If a guest fails to pay any amount owing immediately upon demand, Smart Suites reserves the right to deny access and request the guest to vacate the premises.

Group Bookings

Group bookings (5+ suites) may be subject to different terms of Service, if so any changes to these terms will be communicated during the booking process.

Guest Courtesy

Please keep noise to a minimum to ensure a peaceful stay for all guests. Non-registered visitors must leave by 10:00pm each evening.

Housekeeping Suite Servicing

• For stays longer than 14 nights, suites receive a full service every 7 to 14 days, including a linen change, charged in addition to the booking price.
• No housekeeping is provided for stays shorter than 14 nights.

How to Reserve

Bookings can be made online at www.smartsuites.com.au or by contacting our Reservations Team. Bookings can also be made through travel agencies or third-party websites.

Internet

Free Wi-Fi is available at all Smart Suites premises with uncapped downloads and unlimited usage.

Limit of Liability

Smart Suites does not accept liability for any injury, damage, loss, delay, additional expenses, or inconvenience caused by events beyond our control.

Maximum Capacity Per Suite

• Studio Suite: 2 guests
• 1 Bedroom Suite: 2 guests
• 2 Bedroom Suite: 4 guests
• 3 Bedroom Suite: 6 guests

Minimum Length of Stay

Minimum length of stay requirements may apply during high demand or special event periods. Changes or cancellations are subject to a penalty.

Payment

Payment for the entire stay plus incidentals is required at check-in. Different payment policies may apply for high demand periods and group bookings.

Pet Policy

Pets are not permitted at any Smart Suites locations. Service Dogs are exempt.

Photographs and Descriptions

Descriptions and photos are accurate at the time of publishing but may change. Contact our Reservations Team for essential features.

Photo Identification

Valid photo ID matching the primary guest name must be presented at check-in. Acceptable forms include:

• Government-issued photo ID card
• Driver’s licence
• Passport
• Other government-recognised proof of age cards

Rates

All rates are quoted in AUD per suite per night and include GST. Rates are subject to change until a booking confirmation is received.

Right of Entry

Smart Suites may enter a suite if there is a legitimate cause for concern or if the guest has not been seen or contacted for some time.

Right to Refuse Entry

Smart Suites reserves the right to refuse entry to any guest for any reason.

Rubbish Removal

Guests are responsible for removing their rubbish daily. Garbage bins are provided on each building floor.

Security and Loss Prevention

Smart Suites is a secure environment, but we are not responsible for any personal possessions lost, stolen, or misplaced.

Service Dogs

Service Dogs are permitted with proper identification. Please inform us in advance if travelling with a Service Dog.

Silent Bookings

Silent bookings are not accepted. Valid photo ID is required, and guest information is kept for auditing purposes.

Smoking Policy

Smoking is not permitted inside suites. Fines will apply. Smoking is allowed in designated outdoor areas.

Social Media Guidelines

Please read the Smart Suites Social Media Guidelines on our website before posting.

Special Requests

Special requests cannot be guaranteed but should be made in advance. Specific views, suite numbers, or floor allocations are subject to availability.

Suite Types and Allocation

Specific suite types are guaranteed, but suite numbers and floor allocations are subject to availability. If the reserved suite type is unavailable, a substitute of equal or greater value will be provided.

Third-Party Selling

Resale to third parties is not permitted without prior consent. This applies to group bookings and corporate rates.

Travel Insurance

We recommend all guests have appropriate travel insurance.

Unaccompanied Minors & Age Requirements

Guests must be 18 or over to book and register. Minors must be accompanied by a responsible adult. Unsupervised minors will result in immediate eviction.